Privacy Policy

Effective Date: 30 July 2026

Last Updated: 30 July 2026

1. Who We Are

Southall Gateway Limited is a UK-based online tuition provider. We are registered in England and Wales (Company No. 17367955) and our registered office is at 38a Aldred Street, Rotherham, S65 2AL.

For any privacy-related questions, contact our Data Protection Officer at info@southall-gateway-limited.com or call +44 20 8187 4844.

2. What Data We Collect

We collect the following personal information:

• Identity Data: Name, date of birth, student details (if applicable)
• Contact Data: Email address, phone number, postal address
• Payment Data: Payment history, transaction details (we do not store full card details)
• Tuition Data: Subject preferences, learning goals, session attendance and progress
• Technical Data: IP address, browser type, device information (via cookies)
• Communication Data: Email correspondence, enquiry history

3. How We Collect Your Data

We collect data in the following ways:

• Direct interactions: When you complete our contact form, book a session, or communicate with us
• Automated technologies: When you visit our website (cookies, analytics)
• Third-party sources: Payment processors (Stripe), email service providers

4. How We Use Your Data

We use your personal information to:

• Provide and manage your tuition sessions
• Process payments and send confirmations
• Communicate with you about your sessions
• Track attendance and progress
• Send important updates about our services
• Improve our website and services
• Comply with legal and regulatory obligations

5. Data Sharing

We share your data only when necessary:

• Payment Processors: Stripe (for payment processing)
• Email Service: For sending confirmations and updates
• Legal Requirements: If required by UK law or regulatory authorities

We never sell your personal information to third parties.

6. Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or destruction.

• All payment transactions are encrypted (SSL/TLS)
• Access to personal data is restricted to authorised personnel
• We conduct regular security reviews
• Data is stored on secure servers within the UK/EU

7. Data Retention

We retain your personal data only as long as necessary:

• Active Students: Data retained during your tuition and for 6 years after (for tax and legal purposes)
• Enquiries: Retained for 2 years for marketing and business development purposes
• Payment Records: Retained for 6 years (UK tax law requirement)

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Preference Cookies: To remember your preferences

You can control or delete cookies through your browser settings. Blocking cookies may affect website functionality.

10. Marketing Communications

We may send you marketing communications about our services, offers, and updates. You can opt out at any time:

• Click the "unsubscribe" link in any email
• Email us at info@southall-gateway-limited.com

11. International Data Transfers

We primarily store data within the UK/EU. When using third-party services (e.g., Stripe, Google), data may be transferred outside the UK. We ensure adequate protection through Standard Contractual Clauses or equivalent safeguards.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this privacy policy or how we handle your data:

• Email: info@southall-gateway-limited.com
• Phone: +44 20 8187 4844
• Post: Data Protection Officer, Southall Gateway Limited, 38a Aldred Street, Rotherham, S65 2AL
• Company No.: 17367955

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk

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